FAQs
Shipping & Delivery
I have placed an order in 2023, will it still be shipped?
+
Where do you ship?
+
Do I need to be home when my items are delivered?
+
How will I be notified about my delivery?
+
How long will it take to receive my order?
+
Warranty
What happens with my product warranty?
+
Where can I view your warranty policy?
+
Returns
How do I initiate a return?
+
What is your return policy?
+
Materials/Sustainability
What is FSC certification, and is your teak certified?
+
What role does sustainability play in your company’s overall strategic plan?
+
Are the throw pillows sustainable?
+
Is your teak sustainably sourced?
+
Is the teak sustainably sourced?
+
Do you support sustainable groups?
+
Cushions and OuterShell®
Can I leave the cushions outside when it rains?
+
What is the best way to clean the cushions?
+
Why do I need an All-Weather Cover if I have the OuterShell® cushion covers?
+
All-Weather Wicker
What is your wicker seating warranty?
+
What's the best way to clean the All-Weather Wicker frame?
+
How is the All-Weather Wicker made?
+
Aluminium
What specific type of aluminium is used?
+
Is the aluminium furniture easy to move around?
+
Why did we want to bring the aluminium frame to market?
+
Is there setup involved when I receive the aluminium seating?
+
How hot does aluminium get compared to steel?
+
What are the key features?
+
Is the aluminium recyclable?
+
How long will the aluminium seating last?
+
How do I clean the aluminium?
+
Teak
Do I need to store my teak furniture?
+
How do you clean and maintain teak?
+
What is your teak seating warranty?
+
Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
+
Do you have teak All-Weather Covers?
+
How do I clean teak oil from the cushions?
+
Is your teak sustainably sourced?
+
Does winter weather affect teak?
+
How will the teak hold up over time?
+
How do I clean the seat and back fabric of the Director's Chairs?
+
Do I need to seal or treat teak?
+
How do you keep the cushions from sliding off the set?
+
Teak & Aluminium Dining Table
What specific type of aluminium is used?
+
Does the Dining Table require assembly?
+
Do I need to store my teak furniture?
+
How do you clean and maintain teak?
+
Is your teak sustainably sourced?
+
How will the teak hold up over time?
+
Do I need to seal or treat teak?
+
How do I clean the OuterShell®?
+
Are the Director’s Chairs foldable?
+
Will this match my other Outer furniture?
+
How do I keep the Dining Table clean when I’m not using it?
+
What are the key features of the Expandable Dining Table?
+
Bug Shield Blankets
What are the dimensions of the blankets?
+
How long will Insect Shield® protection last?
+
Will Insect Shield® cause skin irritations?
+
Can Insect Shield® products be used around pets?
+
What are the benefits of Insect Shield® vs. other forms of insect protection?
+
Which insects does Insect Shield® repel?
+
What are the blankets made out of?
+
How do you care for Insect Shield® products?
+
Why can't the products be dry-cleaned?
+
Rugs
Is the rug safe to put on top of all surfaces?
+
Are there any harmful coatings or chemicals used to create the rug?
+
How do I clean my rug?
+
Can I leave my rug out in any weather condition?
+
All-Weather Covers
Will the Outer All-Weather Cover fit on outdoor sofas from other brands?
+
What if I've arranged my setting differently than as advertised?
+
Is the All-Weather Cover water-resistant?
+
Furniture Assembly
How do I assemble my All-Weather Wicker chairs?
+
Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
+
Is there setup involved when I receive the aluminium seating?
+
Sofa Configuration
Is my Outer seating modular?
+
Neighbourhood Showrooms
How do I visit a Neighbourhood Showroom™?
+