FAQs
Cushions and OuterShell®
Can I leave the cushions outside when it rains?
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What is the best way to clean the cushions?
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Why do I need an All-Weather Cover if I have the OuterShell® cushion covers?
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How do I clean the OuterShell®?
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All-Weather Wicker Seating
What is your wicker seating warranty?
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What are the key features of the All-Weather Wicker?
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What should I do if I want to put my Wicker Sofa or Chairs on grass, turf, or gravel?
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How is the All-Weather Wicker made?
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What's the best way to clean the All-Weather Wicker frame?
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Aluminum Seating
How long will the aluminum last?
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What specific type of aluminum is used?
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Why did we want to bring the aluminum frame to market?
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Is the aluminum furniture easy to move around?
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Is there setup involved when I receive the aluminum seating?
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How do I clean the aluminum?
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How hot does aluminum get compared to steel?
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Is the aluminum recyclable?
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Aluminum Infinity Chaise™ Lounge
Do I need to keep the Chaise Lounge covered when not in use?
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How hot does aluminum get compared to steel?
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Why is this called the Infinity Chaise™?
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Can it be used on uneven surfaces?
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Does the Infinity Chaise™ come fully assembled?
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How much weight can the Infinity Chaise™ Lounge hold?
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How does the OuterShell® cover attach to the Chaise Lounge?
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How does the gas spring work to raise and lower the backrest?
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Does the Infinity Chaise™ come with a specific tool to tighten the sling?
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How long does the sling usually last?
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How is the sling tightened?
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Where can I purchase replacement slings?
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Can I use a power tool to tighten the sling?
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Aluminum Core Chaise Lounge
Do I need to purchase the cover separately?
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How much weight can the Chaise hold?
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How many different positions can the Chaise Lounge be adjusted to?
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Does the Chaise come fully assembled?
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How hot does aluminum get compared to steel?
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Can it be used on uneven surfaces?
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Wicker Core Chaise Lounge
How many different positions can the Chaise Lounge be adjusted to?
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Does the Wicker Core Chaise Lounge require assembly?
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Do I need to keep the Chaise Lounge covered when not in use?
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How much weight can the Wicker Core Chaise Lounge hold?
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How is the All-Weather Wicker made?
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How does the OuterShell® cover attach to the Chaise Lounge?
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What's the best way to clean the All-Weather Wicker frame?
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Can the Wicker Chaise Lounge be used on soft surfaces such as grass?
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Aluminum Coffee & Side Tables
How long will the aluminum last?
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What specific type of aluminum is used?
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Is the aluminum furniture easy to move around?
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Is there setup involved when I receive my aluminum table?
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How do I clean the aluminum?
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How hot does aluminum get compared to steel?
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Is the aluminum recyclable?
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Can it be used on uneven surfaces?
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Aluminum Gathering Table
How long will the aluminum last?
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How do I clean the aluminum?
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How hot does aluminum get compared to steel?
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How is the height of this table different from that of a dining table or coffee table?
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Is this table wheelchair accessible?
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Is the aluminum recyclable?
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Aluminum Square Dining Table
Are Outer’s 11.5’ Round and 10’ Square Marine-Grade Aluminum Outdoor Umbrellas compatible with this dining table?
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Can a non-Outer umbrella work with the umbrella hole?
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How long will the aluminum last?
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Is the aluminum furniture easy to move around?
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Is there setup involved when I receive my dining table?
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Teak Seating and Frames
How do I care for teak furniture?
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Does teak furniture need to be treated?
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Is your teak sustainably sourced and certified?
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How do I clean teak oil from cushions and fabrics?
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How do you keep the cushions from sliding off the set?
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OuterStone®
How do I clean the OuterStone®?
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What is OuterStone®?
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The Flex Collection
Is this product comfortable without the cushion?
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How is the Flex Collection wicker different from the All-Weather Wicker?
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Does the cushion slide around? How is the seat cushion secured?
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Is assembly required?
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Will the cushions blow away? How heavy are they?
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Are the OuterFlex™ Cushions comfortable?
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What is the weight limit of the Flex Loveseat and Armchair?
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What should I do with the cushions in the off-season?
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How is the OuterFlex™ Cushion different from Outer’s modular seating cushion/OuterShell®?
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How many people can comfortably sit on the Flex Loveseat?
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Teak & Aluminum Dining Table
How do I care for teak furniture?
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Does teak furniture need to be treated?
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Is your teak sustainably sourced and certified?
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Does the Dining Table require assembly?
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What specific type of aluminum is used?
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How do I keep the Dining Table clean when I’m not using it?
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Will this match my other Outer furniture?
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How do I clean the OuterShell®?
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Teak Director's Dining Chair
How do I care for teak furniture?
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Does teak furniture need to be treated?
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Is your teak sustainably sourced and certified?
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Are the Teak Director’s Chairs foldable?
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Will this match my other Outer furniture?
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595 Dining Chairs
Why is it called the 595 Dining Chair?
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How hot does aluminum get compared to steel?
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What is FSC certification, and is your teak certified?
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Ascent Adirondack
Does the chair require assembly?
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What is the chair made of?
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Is this product comfortable without the cushion?
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Does the cushion slide around? How is the cushion secured? Will the cushion blow away? How heavy is it?
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What should I do with the cushions in the off-season?
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How is the Adirondack Cushion different from Outer’s modular seating cushion/OuterShell®?
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Aluminum Dining Bench
How hot does aluminum get compared to steel?
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What are the benefits of bench seating?
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Does the bench come with a cushion?
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How many people can fit on this bench?
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Fire Pit Table
Can I use the Fire Pit Table for cooking if I don’t have the Outer griddles?
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Is the Fire Pit Table compatible with a direct natural gas line hookup?
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What type of propane tank should I use with my Fire Pit Table?
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How should I care for my Fire Pit Table and accessories?
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Can I use my Fire Pit Table indoors?
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What do I do if I am experiencing delayed ignition?
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Where can I install my Fire Pit Table?
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Is the Concrete Fire Pit Table heavy?
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Can any fire media/materials be used with the Fire Pit Table?
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How do I set up my Fire Pit Table?
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Can a longer hose be used to connect my propane tank to the Fire Pit Table?
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Will the ceramic spheres change in appearance over time?
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How many BTUs does the Fire Pit Table provide?
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Marine-Grade Umbrellas
Is the Umbrella wind-resistant?
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Will the Outer Marine Grade Aluminum Umbrella work with my table?
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Should I close my umbrella when it's not in use?
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Do I have to use the belt each day?
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Can I just use the mast-pin, or just the cam-cleat, or do I have to use both?
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How can I clean the canopy?
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Should I close the canopy when it's wet?
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What does "marine grade" mean?
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How do you open the umbrella?
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Bug Shield Blankets
How long will Insect Shield® protection last?
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Will Insect Shield® cause skin irritations?
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Can Insect Shield® products be used around pets?
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What are the benefits of Insect Shield® vs. other forms of insect protection?
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Which insects does Insect Shield® repel?
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What are the blankets made out of?
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How do you care for Insect Shield® products?
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Why can't these be dry cleaned?
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OuterWeave® Throw Pillows
Will these throw pillows match my Outer sofa?
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What is Repreve® fill?
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Are the covers machine washable?
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How supportive are these throw pillows?
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Which throw pillows should I purchase for my sofa and how many?
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Gathering Table
How is the height of this table different from that of a dining table or coffee table?
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Can the table be used on uneven surfaces?
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Is this table wheelchair accessible?
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Rugs
How do I clean my rug?
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Is the rug safe to put on top of all surfaces?
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Are there any harmful coatings or chemicals used to create the rug?
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Can I leave my rug out in any weather condition?
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Concrete Side Tables
Will the Concrete Side Table match my other Outer furniture?
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Is the Concrete Side Table easy to move?
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Can the Concrete Side Table be left outside all year?
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What is the Concrete Side Table made out of?
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How should I incorporate the Concrete Side Table into my outdoor space?
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How should the Concrete Side Table be cleaned?
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All-Weather Covers
Is the All-Weather Cover water-resistant?
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What if I've arranged my configuration differently than as advertised?
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Will the Outer All-Weather Cover fit on outdoor furniture from other brands?
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Furniture Assembly
Does the Dining Table require assembly?
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Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
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Is there setup involved when I receive the aluminum seating?
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Do my All-Weather Wicker chairs require assembly?
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Sofa Configuration
Is my Outer seating modular?
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Shipping
Can you provide in-home delivery and setup?
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Where do you ship?
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How long will it take to receive my order?
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Do I need to be home when my items are delivered?
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How will I be notified about my order shipping?
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Can you accommodate special deliveries?
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Returns
What is your return policy?
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How do I initiate a return?
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Warranty
Where can I view your warranty policy?
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Materials/Sustainability
Is the teak sustainably sourced?
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What role does sustainability play in your company’s overall strategic plan?
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Are your products recyclable?
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Do you support sustainable groups?
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What is FSC certification, and is your teak certified?
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Free Design Consultations
How long does a design consultation last?
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Do you provide landscape design as part of the design consultation?
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Do you provide floor plans of my space?
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