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FAQs
Cushions and OuterShell®
Can I leave the cushions outside when it rains?
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What is the best way to clean the cushions?
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Why do I need an All-Weather Cover if I have the OuterShell® cushion covers?
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How do I clean the OuterShell®?
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All-Weather Wicker
What is your wicker seating warranty?
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How is the All-Weather Wicker made?
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What's the best way to clean the All-Weather Wicker frame?
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What are the key features of the All-Weather Wicker?
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What should I do if I want to put my Wicker Sofa or Chairs on grass, turf, or gravel?
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Aluminum
What specific type of aluminum is used?
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Why did we want to bring the aluminum frame to market?
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Is the aluminum recyclable?
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Is the aluminum furniture easy to move around?
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Is there setup involved when I receive the aluminum seating?
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How long will the aluminum seating last?
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How do I clean the aluminum?
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How hot does aluminum get compared to steel?
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Teak
How do I clean teak oil from the cushions?
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What is your teak seating warranty?
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Do you have teak All-Weather Covers?
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How will the teak hold up over time?
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Does winter weather affect teak?
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How do you keep the cushions from sliding off the set?
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Do I need to store my teak furniture?
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Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
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Do I need to seal or treat the teak?
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Is your teak sustainably sourced?
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How do you clean and maintain teak?
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How do I clean the seat and back fabric of the Director's Chairs?
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Teak & Aluminum Dining Table
How will the teak hold up over time?
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What specific type of aluminum is used?
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Do I need to store my teak furniture?
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Are the Director’s Chairs foldable?
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Do I need to seal or treat the teak?
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How do I keep the Dining Table clean when I’m not using it?
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Is your teak sustainably sourced?
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How do you clean and maintain teak?
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Does the Dining Table require assembly?
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Will this match my other Outer furniture?
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How do I clean the OuterShell®?
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What are the key features of the Expandable Dining Table?
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Teak Director's Dining Chair
How will the teak hold up over time?
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Does winter weather affect teak?
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Do I need to store my teak furniture?
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Do I need to seal or treat the teak?
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What is the Director's Chair fabric material?
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Is your teak sustainably sourced?
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How do you clean and maintain teak?
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Will this match my other Outer furniture?
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Can I replace the seat and back fabric of the Director's Chairs?
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How do I clean the seat and back fabric of the Director's Chairs?
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Fire Pit Table
Is the Fire Pit Table compatible with a direct natural gas line hookup?
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What type of propane tank should I use with my Fire Pit Table?
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Can I use the Fire Pit Table for cooking if I don’t have the Outer griddles?
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Can a longer hose be used to connect my propane tank to the Fire Pit Table?
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How should I care for my Fire Pit Table and accessories?
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Can any fire media/materials be used with the Fire Pit Table?
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Can I use my Fire Pit Table indoors?
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How many BTUs does the Fire Pit Table provide?
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How do I set up my Fire Pit Table Complete Set?
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What do I do if I am experiencing delayed ignition?
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Where can I install my Fire Pit Table?
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Bug Shield Blankets
Why can't the products be dry-cleaned?
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Will Insect Shield® cause skin irritations?
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How long will Insect Shield® protection last?
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What are the blankets made out of?
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Can Insect Shield® products be used around pets?
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What are the benefits of Insect Shield® vs. other forms of insect protection?
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How do you care for Insect Shield® products?
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Which insects does Insect Shield® repel?
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Rugs
How do I clean my rug?
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Is the rug safe to put on top of all surfaces?
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Are there any harmful coatings or chemicals used to create the rug?
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Can I leave my rug out in any weather condition?
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Concrete Side Tables
Will the Concrete Side Table match my other Outer furniture?
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Is the Concrete Side Table easy to move?
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Can the Concrete Side Table be left outside all year?
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What is the Concrete Side Table made out of?
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How should I incorporate the Concrete Side Table into my outdoor space?
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How should the Concrete Side Table be cleaned?
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All-Weather Covers
Is the All-Weather Cover waterproof?
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Will the Outer All-Weather Cover fit on outdoor sofas from other brands?
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What if I've arranged my configuration differently than as advertised?
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Furniture Assembly
Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
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Is there setup involved when I receive the aluminum seating?
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How do I assemble my All-Weather Wicker chairs?
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Does the Dining Table require assembly?
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Sofa Configuration
Is my Outer seating modular?
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Shipping
Where do you ship?
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How long will it take to receive my order?
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Is shipping free?
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Do I need to be home when my items are delivered?
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How will I be notified about my order shipping?
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How are your products shipped?
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Can you provide in-home delivery and setup?
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Can you accommodate special deliveries?
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Returns
What is your return policy?
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How do I initiate a return?
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Warranty
Where can I view your warranty policy?
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Gift cards
Is this a physical gift card?
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What if my eGift Card doesn't cover the full price of the item I wish to purchase?
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What Outer products can be purchased with an Outer eGift Card?
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How do I check my eGift Card balance?
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eGift Card Terms and Conditions
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Materials/Sustainability
What role does sustainability play in your company’s overall strategic plan?
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What is FSC certification, and is your teak certified?
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Is the teak sustainably sourced?
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Are your products recyclable?
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Do you support sustainable groups?
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Risk-Free Sofa Trial
Do you offer a trial period for Outer seating?
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Free Design Consultations
How long does a design consultation last?
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Do you provide landscape design as part of the design consultation?
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Do you provide floor plans of my space?
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