FAQs
Shipping & Delivery
Where do you ship?
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Do I need to be home when my items are delivered?
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How will I be notified about my delivery?
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I have placed an order in 2023, will it still be shipped?
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How long will it take to receive my order?
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Warranty
What happens with my product warranty?
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Where can I view your warranty policy?
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Returns
How do I initiate a return?
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What is your return policy?
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Materials/Sustainability
What is FSC certification, and is your teak certified?
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What role does sustainability play in your company’s overall strategic plan?
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Are the throw pillows sustainable?
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Is your teak sustainably sourced?
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Is the teak sustainably sourced?
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Do you support sustainable groups?
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Cushions and OuterShell®
Can I leave the cushions outside when it rains?
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What is the best way to clean the cushions?
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Why do I need an All-Weather Cover if I have the OuterShell® cushion covers?
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All-Weather Wicker
How is the All-Weather Wicker made?
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What's the best way to clean the All-Weather Wicker frame?
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What is your wicker seating warranty?
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Aluminium
Is the aluminium furniture easy to move around?
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What specific type of aluminium is used?
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Why did we want to bring the aluminium frame to market?
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Is there setup involved when I receive the aluminium seating?
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How hot does aluminium get compared to steel?
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What are the key features?
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Is the aluminium recyclable?
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How long will the aluminium seating last?
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How do I clean the aluminium?
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Teak
Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
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What is your teak seating warranty?
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Do you have teak All-Weather Covers?
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How do I clean teak oil from the cushions?
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Do I need to store my teak furniture?
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How do you clean and maintain teak?
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Is your teak sustainably sourced?
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Does winter weather affect teak?
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How will the teak hold up over time?
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How do I clean the seat and back fabric of the Director's Chairs?
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Do I need to seal or treat teak?
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How do you keep the cushions from sliding off the set?
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Teak & Aluminium Dining Table
What specific type of aluminium is used?
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Does the Dining Table require assembly?
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Do I need to store my teak furniture?
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How do you clean and maintain teak?
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Is your teak sustainably sourced?
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How will the teak hold up over time?
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Do I need to seal or treat teak?
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How do I clean the OuterShell®?
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Are the Director’s Chairs foldable?
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Will this match my other Outer furniture?
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How do I keep the Dining Table clean when I’m not using it?
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What are the key features of the Expandable Dining Table?
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Bug Shield Blankets
Which insects does Insect Shield® repel?
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How do you care for Insect Shield® products?
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What are the benefits of Insect Shield® vs. other forms of insect protection?
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What are the dimensions of the blankets?
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Why can't the products be dry-cleaned?
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What are the blankets made out of?
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How long will Insect Shield® protection last?
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Will Insect Shield® cause skin irritations?
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Can Insect Shield® products be used around pets?
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Rugs
Is the rug safe to put on top of all surfaces?
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Are there any harmful coatings or chemicals used to create the rug?
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How do I clean my rug?
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Can I leave my rug out in any weather condition?
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All-Weather Covers
Will the Outer All-Weather Cover fit on outdoor sofas from other brands?
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What if I've arranged my setting differently than as advertised?
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Is the All-Weather Cover water-resistant?
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Furniture Assembly
Do any of the pieces in the Teak Seating and Coffee Table Collection require assembly?
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Is there setup involved when I receive the aluminium seating?
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How do I assemble my All-Weather Wicker chairs?
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Sofa Configuration
Is my Outer seating modular?
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Neighbourhood Showrooms
How do I visit a Neighbourhood Showroom™?
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