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Version 1 - Date of Publication 11 January 2021
Outer AU Pty Ltd (ABN 14 653 453 591) (“Outer Australia”) recognises that your personal information is important to you and that you are concerned with its collection, use and disclosure. Outer Australia, like other companies operating in Australia, is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities
WHEN CAN YOU DEAL WITH OUTER AUSTRALIA ANONYMOUSLY?
Generally, you can deal with Outer Australia anonymously (i.e. without identifying yourself). In certain circumstances however, Outer Australia will ask you to provide personal information because it is required by law or Outer Australia’s policies to do so, or because it would be impracticable to deal with you anonymously. These circumstances include where you order goods online (including when you pick up such goods from one of our stores), where you purchase an extended warranty on a product or accidental damage insurance, where you apply to purchase goods on finance, where you return goods for repair, where you purchase goods to be delivered or installed, collect goods from a Outer Australia warehouse or storeroom, where you enter one of our competitions, when you submit a request, enquiry, complaint, consumer guarantee or warranty claim, when you pre-order goods and when you purchase goods on lay-by.
WHY DOES OUTER AUSTRALIA COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?
Outer Australia collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:
Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with Outer Australia’s normal document retention practices for accounting, legal and business purposes.
Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want or deal with a request, enquiry or complaint that you have.
WHAT PERSONAL INFORMATION DOES OUTER AUSTRALIA COLLECT?
The kinds of personal information we collect or which we may hold about you may include:
HOW DOES OUTER AUSTRALIA COLLECT AND HOLD YOUR PERSONAL INFORMATION?
We collect personal information in a number of ways including:
Generally, Outer Australia will collect your personal information directly from you. However, Outer Australia also holds information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with Outer Australia. Additionally, if you apply for a job with Outer Australia, we may collect personal information about you from any third parties that you nominate as your referees in your application.
Outer Australia holds personal information in a number of ways, including:
MARKETING
We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.
Please note that when you create an account with us your details will be added to our marketing database to receive information relating to Outer Australia and our products. You may also choose to receive such information by subscribing to our marketing database via one of our websites.
HOW TO UNSUBSCRIBE
To opt-out of receiving Outer Australia marketing materials, you will need to unsubscribe from our marketing database.
Emails: Select the 'unsubscribe' option in one of the emails that you've received from us to unsubscribe from email marketing, this option can usually be found at the top right or bottom of the email. Please note that if you have an account with Outer Australia, we may still need to send you essential information about your account. SMS: When we send you marketing communications by SMS you will be able to opt-out from SMS marketing by texting STOP to the number in the SMS we sent you.
SHARING YOUR PERSONAL INFORMATION
Outer Australia may disclose or receive personal information or documents about you, including to/from:
DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS RECIPIENTS
Outer Australia is likely to disclose the personal information that it collects and holds about you to third parties who are not in Australia (such as third parties who are located in the United States of America, Singapore, the United Kingdom, Holland, Israel and New Zealand) for one or more the purposes set out in this policy e.g. to provide you the goods/services you have purchased. Some of the jurisdictions in which these third parties are located may have less protective privacy and data protections laws than Australia.
PERSONAL INFORMATION COLLECTED ON BEHALF OF OTHER PARTIES
Outer Australia may collect information about you on behalf of third parties. In these cases the documentation that you sign will set out how the personal information that you provide will be used by these third parties and the privacy policies of the third parties will apply. Outer Australia may also receive personal information or documents about you from these third parties where necessary in connection with the provision of goods or services by Outer Australia.
SECURITY OF YOUR PERSONAL INFORMATION
We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure.
HOW TO ACCESS, CORRECT AND UPDATE YOUR PERSONAL INFORMATION
Upon your request, Outer Australia will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Act 1988 (Cth)). Outer Australia reserves the right to charge you an administration fee of $25 for providing access to your personal information and will, of course, require some proof of your identity before providing information to you.
You may also request us to correct the personal information that Outer Australia holds about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, Outer Australia will take such steps as are reasonable in the circumstances to correct your personal information to ensure that, having regarding to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
To request access to the personal information that Outer Australia holds about you, or to update or correct that personal information, please email ordersau@liveouter.com.
In addition:
HOW TO MAKE A COMPLAINT
If you are concerned that the way Outer Australia collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please send the details of your complaint to The Privacy Officer by emailing ordersau@liveouter.com.
HOW OUTER AUSTRALIA WILL HANDLE COMPLAINTS
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then:
If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable.
We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe.
If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).
ADDITIONAL INFORMATION FOR EU CUSTOMERS
If you are an individual located in the European Union (“EU customer”), you have additional rights under the General Data Protection Regulation (“GDPR”), including those set out below.
You consent to the transfer of your personal information from the EU to Australia, and from Australia to other third countries, in accordance with this policy. You may request further information in relation to the safeguards in place for any international transfers of your personal information.
ADDITIONAL INFORMATION FOR USERS OF OUR WEBSITES
If you visit www.liveouter.com.au or any other Outer Australia websites (the “Websites”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.
Like many websites, our Website uses “cookies”. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes and to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.
Our Website also uses tags, which are tiny bits of website code that allow us to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information.
While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.
The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.
EXEMPTIONS
Outer Australia sometimes handles personal information relying on exemptions under the Privacy Act 1988 (Cth), for example in relation to (i) employee records; (ii) related bodies corporate; (iii) provision of services to State or Territory authorities; and (iv) operations outside Australia relating to personal information of non-Australians.
Any permitted handling of personal information under such exemptions will take priority over this Privacy Policy to the extent of any inconsistency.
PRIVACY QUERIES
If you have any queries or concerns, further information can be obtained by contacting our Privacy Officer by email to ordersau@liveouter.com.
Outer Australia Pty Ltd ACN 647 271 047
Version 1 - Date of Publication 11 January 2021
APPENDIX A – FURTHER INFORMATION FOR INDIVIDUALS WHO APPLY ON THE OUTER AUSTRALIA WEBSITE FOR CREDIT FROM A THIRD PARTY CREDIT PROVIDER
BACKGROUND
As part of Outer Australia’s arrangements with third party credit providers:
This Appendix A contains certain information which Outer Australia may be required under the Privacy Act 1988 (Cth) to disclose in respect of individuals who apply for credit from a third party credit provider. In this Appendix A, these individuals are referred to as Third Party Credit Applicants.
Unless you are a Third Party Credit Applicant, the information in this Appendix A will not be relevant to you.
WHAT KINDS OF CREDIT-RELATED INFORMATION DOES OUTER AUSTRALIA COLLECT AND HOLD ABOUT THIRD PARTY CREDIT APPLICANTS?
Outer Australia may collect (and hold) certain personal information contained in the application documentation completed by Third Party Credit Applicants when they apply for credit from a third party credit provider, including his or her:
The information described in the preceding 2 paragraphs is collectively referred to as Application Documentation Information.
WHY DOES OUTER AUSTRALIA COLLECT, HOLD, USE AND DISCLOSE APPLICATION DOCUMENTATION INFORMATION?
Outer Australia collects, holds, uses and discloses Application Documentation Information for the purposes of:
Hard copies of the application documentation signed by Third Party Credit Applicants (which will contain Application Documentation Information) will also be retained in accordance with Outer Australia’s normal document retention practices for legal and business purposes.
HOW DOES OUTER AUSTRALIA HOLD APPLICATION DOCUMENTATION INFORMATION?
Outer Australia holds Application Documentation Information by securely storing the hard copy application documentation signed by Third Party Credit Applicants, at our various premises and using third party document management and archiving services.
IS OUTER AUSTRALIA LIKELY TO DISCLOSE APPLICATION DOCUMENTATION INFORMATION TO RECIPIENTS WHO ARE NOT SUBJECT TO AUSTRALIAN PRIVACY LAWS?
Outer Australia is not likely to disclose Application Documentation Information to recipients who are not subject to Australian privacy laws.
HOW TO CORRECT AND UPDATE YOUR APPLICATION DOCUMENTATION INFORMATION
You may also request us to correct the Application Documentation Information that Outer Australia holds about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, Outer Australia will take such steps as are reasonable in the circumstances to correct your Application Documentation Information to ensure that, having regarding to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading.
To request Outer Australia to correct or update the Application Documentation Information that it holds about you, please send a written request to The Privacy Officer by emailing ordersau@liveouter.com.
HOW TO MAKE A COMPLAINT
If you are concerned that the way Outer Australia collects, holds, uses or discloses your Application Documentation Information may be in breach of Division 3 of Part IIIA of the Privacy Act 1988 (Cth) or the registered Credit Reporting Privacy Code, please send the details of your complaint to The Privacy Officer by emailing ordersau@liveouter.com.
HOW OUTER AUSTRALIA WILL HANDLE COMPLAINTS
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then:
If the conclusion of our investigation is that our collection, holding, use or disclosure of your Application Documentation Information was in breach of Division 3 of Part IIIA of the Privacy Act 1988 (Cth) or the registered Credit Reporting Privacy Code, we will take steps to remedy the breach as soon as reasonably practicable.
We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe. In these circumstances, we will seek your agreement to a longer period for us to respond to your complaint.
If you are not satisfied with our response to your complaint you are entitled under Part V of the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).