Limited Warranty

Last Updated: 1 December 2022

Outer is committed to producing products that are of high quality and durable. For a list of the Outer Products covered by this Limited Warranty (Covered Products) and the Warranty Period applicable to them, please refer to the table in the “What are the Covered Products and the applicable Warranty Periods?” Section, below.

Subject to the conditions and restrictions described in this Limited Warranty, we warrant, to the original purchaser of a Covered Product, that the Covered Product shall be free of defects in both construction materials and workmanship for the applicable Warranty Period.

This Limited Warranty covers Covered Products purchased in Australia only. If you purchased an Outer Product outside Australia, your product may be subject to a separate warranty that is applicable in the country you purchased it.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS.

Who is Covered?

This Limited Warranty extends only to the customer who (a) originally purchased the Covered Product directly from Outer, (b) is located in Australia, and (b) is using the Covered Product for non-commercial in-home use only. It does not extend to any subsequent owner.

What are the Covered Products and applicable Warranty Periods?

Covered Products are any Outer products described in the table below that have been manufactured and sold to you by Outer in Australia, are owned by the original purchaser, are used in residential non-commercial settings only.

During the applicable Warranty Period, this Limited Warranty provides remedies for any Covered Product found to have defects in materials or workmanship (defects introduced during the manufacturing of the Covered Product or any of its component parts that cause the Covered Product to be unsound structurally or mechanically, or substantially altered in appearance) when used under normal conditions in a residential setting (“Defective Products”).

Outer Sofas and Chairs

COVERED PRODUCT

Teak Sofas and Chairs

WARRANTY PERIOD

10 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Teak Sofas and Chairs covers broken frames, loose joints, cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece.

Note, however, teak will form cracks during this natural weathering process. Only cracks that are deemed to affect the structural integrity of the item for normal use will be covered by this Limited Warranty.

Teak will weather to a silvery grey patina over time, if left untreated. This natural mellowing will not affect the quality or performance of your piece, and is not considered a quality defect.

While teak is extremely resistant to damage from extreme weather, it should not be placed directly on organic material for extended periods. Anytime wood is in direct contact with dirt or grass it becomes susceptible to exposure to mould, bacteria, and fungus. Regular cleaning, at least 2-3 times per year, will help maintain the wood’s integrity and remove dirt, and any other environmental buildup.

NOT COVERED:

Minor cosmetic cracks
Minor variations in colour or texture of finishes
Some natural teak oil may transfer to cushions or OuterShell® covers during every day usage. This is a normal behavior for teak; oil transfer to cushions and OuterShell® will not be covered by Outer's warranty

COVERED PRODUCT

Aluminium Sofa and Chairs

WARRANTY PERIOD

10 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Aluminium Sofa and Chairs covers broken frames, loose joints and welds, and excessive fading and cracking of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or substantially alter the appearance of the piece, including any excessive peeling or blistering of the finish.

NOT COVERED:

Minor cosmetic cracks
Minor variations in colour or texture of finishes

COVERED PRODUCT

Wicker Sofas and Chairs: Metal Components (Frame and Legs)

WARRANTY PERIOD

10 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Wicker Sofa and Chairs (Metal Components) covers broken frames, loose joints and welds, splintering and cracking of material, and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or substantially alter the appearance of the item.

NOT COVERED:

Minor cosmetic cracks
Minor variations in colour or texture of finishes
Flaking, chipping, bubbling, or other cosmetic defects to the paint on the frame that cannot be seen when the sofa is placed in its normal orientation

COVERED PRODUCT

Wicker Sofas and Chairs: Wicker Components

WARRANTY PERIOD

5 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Wicker Sofa and Chairs (Wicker Components) covers broken or displaced wicker strands or excessive fading that, in each case, substantially impairs the appearance of the item.

NOT COVERED:

Minor cosmetic cracks
Minor variations in colour or texture of finishes

COVERED PRODUCT

Cushions purchased with the Outer Sofas and Chairs

WARRANTY PERIOD

5 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Cushions covers seam slippage, buttons, and zipper closures and excessive fading, colour change or strength loss and other defects in workmanship and materials that substantially alter the appearance or structural integrity of the item.

Note: Cushion cores used in seat cushions, back pillows, and padding will soften and conform to the shape of the user as a result of normal use. This is not considered a manufacturing defect. Outer will only warrant sofa and chair cushions against abnormal loss of foam resiliency if it determines that such loss is not caused by normal use.

NOT COVERED:

Tears, shrinkage or pilling of cushions or other fabric
Normal flattening or compression of cushions
Minor variations in colour or texture of fabric

Outer Dining Tables and Dining Chairs

COVERED PRODUCT

Teak & Aluminum Dining Tables

WARRANTY PERIOD

5 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Teak & Aluminum Dining Tables covers broken frames, loose joints and welds, and excessive fading, cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece, including, with respect to aluminum components, any excessive peeling or blistering of the finish.

A note about teak components: teak will form cracks during this natural weathering process. Only cracks that are deemed to affect the structural integrity of the item for normal use will be covered by this Limited Warranty.

Teak will weather to a silvery grey patina over time if left untreated. This natural mellowing will not affect the quality or performance of your piece and is not considered a quality defect.

While teak is extremely resistant to damage from extreme weather, it should not be placed directly on organic material for extended periods. Anytime wood is in direct contact with dirt or grass it becomes susceptible to exposure to mold, bacteria, and fungus. Regular cleaning at least 2-3 times per year will help keep the wood’s integrity and remove dirt and any other environmental buildup.

NOT COVERED:

Minor cosmetic cracks
Minor variations in color or texture of finishes
Malfunction of the sliding mechanism resulting from not properly maintaining the Covered Product, which includes annually checking if the sliding track requires grease and applying grease, as described in the applicable Care and Maintenance instructions

COVERED PRODUCT

Teak & Aluminum Dining Chairs Frame

WARRANTY PERIOD

5 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Teak & Aluminum Dining Chairs covers broken frames, loose joints and welds, excessive fading, cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece, including, with respect to aluminum components, any excessive peeling or blistering of the finish.

Teak will weather to a silvery grey patina over time if left untreated. This natural mellowing will not affect the quality or performance of your piece and is not considered a quality defect.

While teak is extremely resistant to damage from extreme weather, it should not be placed directly on organic material for extended periods. Anytime wood is in direct contact with dirt or grass it becomes susceptible to exposure to mold, bacteria, and fungus. Regular cleaning at least 2-3 times per year will help keep the wood’s integrity and remove dirt and any other environmental buildup.

NOT COVERED:

Minor cosmetic cracks
Minor variations in color or texture of finishes

COVERED PRODUCT

Dining Chairs Fabric Slings

WARRANTY PERIOD

3 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein , the Limited Warranty for Dining Chair Slings covers seam breakage and excessive fading, color change or strength loss and other defects in workmanship and materials that substantially alter the appearance or structural integrity of the item.

NOT COVERED:

Tears, shrinkage or stretching of fabric
Minor variations in color or texture of fabric

Other Outer Products

COVERED PRODUCT

Outer Products other than Outer Sofas, Chairs, Dining Tables, and Fire Pit Tables

WARRANTY PERIOD

1 year from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)

Subject to the exclusions described herein, the Limited Warranty for Other Outer Products covers defects in workmanship and materials that cause the piece to be unsound structurally, or substantially alter its appearance, or cause it to become unserviceable.

NOT COVERED:

Tears, shrinkage, stretching or pilling of fabric
Colour changes due to normal exposure to sun and atmospheric chemicals
Minor variations in colour or texture of materials such as fabric or rugs
Staining

What must I do to protect my Outer Products?

Outer has taken great care in designing and building its products to stand up to harsh environments, but nothing is foolproof. Care and maintenance are required to ensure the proper lifetime of your furniture and other products. While mildew and mould grow on dirt, pollen and other organic matter, simple routine cleanings can prevent them from forming on fabrics. Cover the products when not in use and store them in a dry place during times of extended non-use. Before covering, products need to be thoroughly cleaned and dried to prevent mildew during storage. Cushions should be removed and stored in a dry place if possible. Extra care is required if the products are used by an indoor pool or near the seaside. For more information about proper care of our products, please see our Care & Maintenance Page.

What is NOT Covered under this Limited Warranty?

This Limited Warranty does not cover any damage due to:

Transportation other than through the initial delivery by Outer
Improper Storage
Improper or negligent use, handling, assembly, or care of Covered Product, including, without limitation, the use of improper cleaning products, sun-tan oils or other chemicals
Failure to follow the Covered Product instructions or to perform any preventive maintenance
Modifications
Unauthorized repair
Normal wear and tear, corrosion, rust or stains, scratches, or dents, including the rusting or tarnishing of metal materials resulting from abrasive scratches
Non-residential uses
Excessive weight placed on the Covered Product, including damage to the frame or legs of Covered Products
Mould or mildew
Bursting or cracking of tubing due to exposure to water and freezing temperatures
Accident, abuse, neglect, theft, vandalism, pets, rodents, fire, flood, wind, hail, lightning, freezing temperatures, extreme temperatures, natural disasters or acts of God of any kind, or other external causes beyond Outer’s reasonable control
Some natural teak oil may transfer to fabric, cushions or OuterShell® covers during everyday usage. This is a normal behavior for teak; oil transfer to cushions and OuterShell® will not be covered by Outer's warranty

What are my Remedies under this Limited Warranty?

Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

If we receive a valid claim for a Defective Product within the applicable Warranty Period, we will either (a) repair the Defective Product at no charge, using new or refurbished replacement parts, or (b) exchange the Defective Product with a new or refurbished Product. If we determine it is not reasonable to repair or replace the Defective Product, we may choose to refund to you the purchase price paid for the Defective Product, rather than repair or exchange it.

Any replacement product will be warranted for the remainder of the original Warranty Period or thirty (30) calendar days, whichever is longer.

How do I obtain Warranty Service?

To obtain a repair, replacement or refund for a Defective Product under this Limited Warranty (“Warranty Service”), you must call +1 (855) 277-7744 or email our Customer Service Department at auorders@liveouter.com during the applicable Warranty Period. You will need to provide photos and a description of the defect.

Disclaimers; Implied Warranties

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. OUTER DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, OUTER LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT OUTER’S OPTION, THE REFUND AND REPLACEMENT REMEDIES DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Limitation of Liability

**EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, OUTER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF OUTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY NOR, UNDER ANY CIRCUMSTANCES, SHALL OUTER’S LIABILITY UNDER THIS LIMITED WARRANTY EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. **

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What if I have any Questions or Concerns?

You can contact us with any questions or concerns at: auorders@liveouter.com or write to us at 1 Buckingham Street, Level 2, Surry Hills NSW 2010

What can I do in the event of a Dispute with Outer in connection with this Limited Warranty?

Any disputes between you and Outer related to this Limited Warranty or the Products will be governed by the then-current dispute resolution procedures in the Outer Terms of Use.