Last Updated: 3 March 2021
Outer offers a limited warranty on its sofas and chairs to the original buyer at the original delivery address against defects in material or workmanship for the following durations:
Outer Wicker Sofas and Chairs
Outer Teak Sofas and Chairs
Outer Aluminum Sofas and Chairs
Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece.
Cushion cover fabric is warranted against becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals. This does not cover tears, shrinkage, or piling.
Modifications made to the frame by the customer or the use of chemical treatments or improper cleaning invalidates the warranty.
Seat cushions are warranted against defects and loss of foam resiliency, under normal use. All cushions will soften with normal use. Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency.
We will repair, or at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect is required for replacement and/or repair. Please contact Outer for an inspection promptly after receiving the product if a problem is evident.
Warranty does not cover:
We have taken great care in designing and building our products to stand up to harsh environments, but nothing is foolproof. Care and maintenance are required to ensure the proper lifetime of your furniture. Mildew and mould grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Cover the furniture when not in use and store it in a dry place during the off-season. Extra care is required if the furniture is used by an indoor pool or near the seaside. For more information about proper care, please see our Care & Maintenance Page.
Teak Warranty: While teak is extremely resistant to damage from extreme weather, it should not be placed directly on organic material for extended periods. Anytime wood is in direct contact with dirt or grass it becomes susceptible to exposure to mould, bacteria, and fungus. Regular cleaning at least 2-3 times per year will help keep the wood’s integrity and remove dirt and any other environmental buildup. The warranty will exclude any damage to the teak that is caused by improper maintenance.
Outer offers a limited warranty on all other products (see sofas and chairs warranty above) to the original buyer at the original delivery address against defects in material or workmanship for one year.
We stand behind our products with confidence in their craftsmanship and want our customers to feel that same level of confidence in their purchase. When something goes wrong that is out of your control, we’re here to help.
Outer's warranty covers defects which cause the piece to be unsound structurally or to become unserviceable due to normal exposure conditions, including sunlight and atmospheric chemicals. The warranty does not cover soiling, mould or mildew, tears, shrinkage, or piling. For the warranty to be honored, products must have been used for their intended purpose and not have been subject to abnormal wear and tear, negligence, or accidents. Outer will repair or replace, at our discretion, any part of the product or the entire product if it is deemed defective in material or workmanship.
We have taken great care in designing and building our products to stand up to harsh environments, but nothing is foolproof. Proper care and maintenance paired with our warranty program will offer peace of mind and confidence in the longevity of any Outer product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.